Privacy Policy

BuilderCore ("BuilderCore," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide when using our website, software platform, applications, AI-powered construction tools, and related services (collectively, the "Services").

This Privacy Policy explains what information we collect, how we use it, when we may disclose it, how we protect it, and the choices and rights that may be available to you.

By accessing or using BuilderCore, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information directly from you, automatically through your use of BuilderCore, from your organization, and from third-party services you choose to connect to BuilderCore.

Account and Contact Information

When you create an account, request information, start a trial, purchase a subscription, contact us, or otherwise interact with BuilderCore, we may collect information such as:

• Name
• Business name
• Email address
• Telephone number
• Job title
• Trade or contractor classification
• Business address
• Billing information
• Account credentials
• Communication preferences

Construction and Project Information

BuilderCore provides construction estimating, takeoff, project, and related business tools.

When using the Services, you or your organization may upload, enter, generate, or otherwise provide information including:

• Construction plans
• Blueprints
• Drawings
• Specifications
• Addenda
• Scope documents
• Project files
• Project addresses
• Project names
• Customer information
• Subcontractor information
• Supplier information
• Material information
• Labor information
• Equipment information
• Cost information
• Estimates
• Takeoffs
• Proposals
• Invoices
• Schedules
• RFIs
• Submittals
• Photos
• Daily reports
• Permit information
• Other construction or project-related records

We refer to this information generally as "Customer Content."

AI Takeoff and Estimating Information

When you use BuilderCore's artificial intelligence features, we may process information contained in your uploaded plans, drawings, specifications, project documents, prompts, instructions, and other Customer Content to provide requested functionality.

This may include generating or assisting with:

• Quantity takeoffs
• Material quantities
• Labor calculations
• Cost estimates
• Scope information
• Project summaries
• Scheduling information
• Construction-related recommendations
• Other AI-assisted outputs

Payment Information

If you purchase a BuilderCore subscription or other paid service, payment information may be processed by our payment service providers.

BuilderCore may receive information relating to the transaction, such as:

• Customer name
• Billing address
• Subscription
• Transaction amount
• Payment status
• Transaction identifiers
• Limited payment method information

We generally do not need to store complete payment-card numbers when payment processing is performed by a third-party payment processor.

Communications

If you communicate with BuilderCore, we may collect and maintain the contents of those communications, including:

• Emails
• Support requests
• Chat messages
• Feedback
• Survey responses
• Sales communications
• Customer service communications

Automatically Collected Information

When you access BuilderCore, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Login activity
• Pages or features accessed
• Dates and times of access
• Referring pages
• Session information
• Application events
• Error information
• General usage information

We may use cookies and similar technologies to provide, secure, analyze, and improve the Services.

2. How We Use Information

We may use information to:

• Create and maintain BuilderCore accounts
• Authenticate users
• Provide BuilderCore's Services
• Process construction plans and documents
• Generate AI-assisted takeoffs
• Generate estimates and other construction outputs
• Operate project-management features
• Process subscriptions and payments
• Provide customer support
• Communicate with users
• Maintain and improve BuilderCore
• Analyze product usage
• Develop new features
• Diagnose technical problems
• Prevent fraud and abuse
• Protect accounts and systems
• Enforce our agreements
• Maintain business records
• Comply with legal obligations
• Protect BuilderCore, our users, and others

Where appropriate and permitted, we may also use information to communicate with businesses and users about BuilderCore products, features, trials, updates, or services that may be relevant to them.

3. Artificial Intelligence and Automated Processing

BuilderCore uses artificial intelligence and automated technologies to provide certain features.

Depending on the feature used, AI systems may process construction plans, blueprints, specifications, prompts, project information, and other Customer Content.

AI-generated outputs may include takeoffs, quantities, estimates, classifications, summaries, recommendations, and other construction-related information.

AI-generated information may contain errors or omissions.

BuilderCore AI output is intended to assist qualified construction professionals and should not replace professional judgment.

Users are responsible for reviewing and validating AI-generated quantities, estimates, measurements, assumptions, and other outputs before relying on them for bidding, purchasing, contracting, construction, or other business decisions.

4. Customer Plans, Blueprints, and Project Data

You retain your rights in Customer Content that you submit to BuilderCore, subject to the rights necessary for BuilderCore to operate and provide the Services.

We may process Customer Content as necessary to:

• Store files
• Display files
• Analyze plans
• Perform requested takeoffs
• Generate requested estimates
• Provide AI functionality
• Create reports
• Provide collaboration features
• Maintain backups
• Secure the Services
• Provide technical support
• Perform other functions requested through BuilderCore

BuilderCore does not claim ownership of your construction plans, blueprints, or other Customer Content merely because you upload them to the Services.

You are responsible for ensuring that you have the necessary rights and permissions to upload and process Customer Content through BuilderCore.

5. How We Disclose Information

We may disclose information to service providers and other parties when reasonably necessary to operate BuilderCore.

These may include providers supporting:

• Cloud hosting
• Data storage
• Artificial intelligence processing
• Email
• SMS or communications
• Authentication
• Payment processing
• Analytics
• Customer support
• Security
• Error monitoring
• File processing
• Infrastructure
• Other technology necessary to provide the Services

These providers may process information on our behalf in connection with providing their services to BuilderCore.

We may also disclose information:

At Your Direction

When you instruct BuilderCore to share information with another person, organization, integration, customer, subcontractor, supplier, or service.

Business Transactions

If BuilderCore is involved in a merger, financing, acquisition, reorganization, sale of assets, bankruptcy, or similar transaction, information may be transferred as part of that transaction subject to applicable law.

Legal Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to valid legal process
• Protect our legal rights
• Investigate fraud
• Protect the safety of users or others
• Prevent misuse of BuilderCore
• Enforce our agreements

6. Sale and Sharing of Personal Information

BuilderCore does not sell personal information for money in the ordinary meaning of the word "sell."

Certain privacy laws may define "sale" or "sharing" more broadly, particularly where advertising or analytics technologies are involved.

If BuilderCore engages in activities legally considered a sale or sharing of personal information, we will provide applicable notices and choices required by law.

7. Cookies and Similar Technologies

BuilderCore may use cookies and similar technologies for purposes such as:

• Keeping users signed in
• Remembering preferences
• Maintaining security
• Understanding application usage
• Measuring performance
• Diagnosing problems
• Improving BuilderCore
• Analytics
• Marketing where permitted

Some cookies are necessary for the Services to function.

Where required by applicable law, BuilderCore will provide appropriate choices regarding non-essential cookies.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include, where appropriate:

• Encryption in transit
• Access controls
• Authentication
• Secure infrastructure
• Monitoring
• Backups
• Logging
• Restricted administrative access
• Security review procedures

However, no internet transmission or storage system can be guaranteed to be completely secure.

Users are responsible for protecting their passwords, account credentials, devices, and authorized access to their BuilderCore accounts.

9. Data Retention

We retain personal information and Customer Content for as long as reasonably necessary for purposes including:

• Providing the Services
• Maintaining user accounts
• Fulfilling transactions
• Maintaining required business records
• Resolving disputes
• Preventing fraud
• Enforcing agreements
• Meeting legal obligations

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it consistent with applicable requirements and our operational needs.

10. Your Privacy Choices and Rights

Depending on where you reside and applicable law, you may have rights concerning your personal information.

These may include rights to:

• Request access to personal information
• Request information about how your information is used
• Request correction of inaccurate information
• Request deletion
• Obtain a copy of certain information
• Opt out of certain processing
• Opt out of certain sales or sharing where applicable
• Withdraw certain consent
• Appeal certain privacy decisions where applicable

We may need to verify your identity before completing certain requests.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

11. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, when those laws apply to BuilderCore or the relevant processing.

These rights may include the right to:

• Know what categories and specific pieces of personal information are collected
• Know the sources and purposes of collection
• Know categories of third parties to whom information is disclosed
• Request deletion
• Request correction
• Opt out of certain sales or sharing
• Limit certain uses of sensitive personal information where applicable
• Exercise privacy rights without unlawful discrimination

If BuilderCore is legally required to provide additional California-specific notices or mechanisms, those notices and mechanisms will be made available as required.

12. Marketing Communications

You may opt out of promotional email communications by using the unsubscribe mechanism provided in the message or by contacting BuilderCore.

Even after opting out of promotional communications, BuilderCore may continue sending necessary transactional or service-related communications, such as:

• Account notifications
• Security notices
• Billing notices
• Project notifications
• Support responses
• Material changes affecting the Services

13. Third-Party Services and Integrations

BuilderCore may allow users to connect or interact with third-party services.

Third-party services operate under their own terms and privacy practices.

BuilderCore is not responsible for the privacy practices of third-party websites, platforms, applications, or services that are not controlled by BuilderCore.

Users should review the privacy policies of those third parties.

14. Children's Privacy

BuilderCore is a business and construction software platform and is not intended for children under 13.

We do not knowingly seek to collect personal information from children under 13.

If we learn that personal information from a child under 13 has been collected in circumstances requiring deletion, we will take appropriate steps consistent with applicable law.

15. International Users

BuilderCore may use service providers or infrastructure located in the United States or other jurisdictions.

If you access BuilderCore from outside the United States, information may be processed in jurisdictions with data-protection laws different from those in your location.

Where legally required, appropriate safeguards will be used for international transfers.

16. Business Accounts

If your BuilderCore account is provided or managed by your employer, contractor, or another organization, that organization may have administrative control over the account and Customer Content associated with it.

Organization administrators may be able to:

• Add or remove users
• Manage permissions
• Access project information
• Access account activity
• Control organization data
• Configure BuilderCore features

Questions concerning information controlled by your organization may need to be directed to that organization.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• BuilderCore features
• Technology
• Business practices
• Legal requirements
• Privacy practices

When changes are made, we will update the "Last Updated" date above.

If changes are material, we may provide additional notice where appropriate or required.

18. Contact BuilderCore

If you have questions about this Privacy Policy or want to submit a privacy request, contact:

Email: support@buildercore.app
Phone: 1 (888) 587-2623

Privacy requests should include enough information for us to understand and appropriately process the request.

19. Privacy Request Options

Users may contact BuilderCore regarding requests to:

• Access personal information
• Correct personal information
• Delete personal information
• Obtain information about privacy practices
• Exercise applicable opt-out rights
• Ask questions regarding personal information

Requests may be submitted through BuilderCore's designated privacy-request method or by contacting us at:

support@buildercore.app

BuilderCore may request additional information when reasonably necessary to verify identity and protect account information.